Return & refund policy
Return Policy
At LIV Supplements, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a simple and hassle-free return and exchange process for your peace of mind.
Eligibility
Timeframe: Returns are accepted within 120 days of your original purchase date.
Product Condition: Items are eligible for return as long as any remaining product is included. Some items (e.g., temperature-sensitive goods) are not eligible. Refunds or exchanges will be issued once the item is returned and verified.
Chargebacks: Any chargeback or bounced checks will result in temporary suspension from purchasing until resolved. Please contact us to resolve payment issues.
Delays and Tracking Issues: Transit times are estimates and delays occur frequently. Unfortunately, we cannot refund shipping costs for late deliveries. Sometimes couriers experience tracking delays. If a domestic package has not been updated for over 7 days, please contact the courier. If a package is deemed lost, we will reship the order at no additional cost.
USPS Priority Express Mail: Estimated delivery within 2–3 business days with tracking. Please note this is not a guaranteed service. We cannot refund postage costs for delays.
International Returns
Our return policy is available to all customers, including those outside the United States. We are committed to making the return process convenient for our global customers.
Return and Exchange Process
By Mail:
- Download and print a free return shipping label from our website.
- Securely package your item and attach the label.
- Drop your package off at your nearest shipping carrier location.
If you have any questions or concerns regarding this policy, please contact us at: care@borntoliv.com... learn more